Responsible Gaming —
Your Wellbeing Comes First
At 7c99, we believe that gaming should always be a source of entertainment, never a source of stress or harm. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control — every single session.
Gaming Should Always Be Fun
7c99 takes responsible gaming seriously. We are committed to providing a safe, fair, and transparent environment for all players across Bangladesh — from Dhaka to Chittagong, Sylhet to Cox's Bazar. Our platform is designed with player protection at every layer, from registration through to every single wager placed.
Gambling, at its best, is a form of entertainment — an exciting way to enjoy cricket betting on BPL or T20 matches, try your luck on slots, or engage with live casino games. Like all forms of entertainment, it works best when you approach it with a clear head, a set budget, and realistic expectations. The moment gambling stops feeling fun, it is time to take a break — and 7c99 will always support you in doing exactly that.
This page outlines the practical tools available to you, the warning signs that gambling may have become a problem, and the steps you can take to protect yourself or someone you care about. All support services are available in English and Bengali, 24 hours a day, seven days a week, at no cost to you.
Gambling Is Entertainment — Think of your gaming budget the same way you think of a ticket to a cricket match or a night out. It is money spent for enjoyment, not an investment or a strategy for generating income.
Set Time and Money Boundaries — Decide in advance how long you will play and how much you are willing to spend. When your limit is reached, stop — regardless of whether you are winning or losing.
Never Chase Losses — Chasing losses is one of the most common and dangerous patterns in problem gambling. Every session is independent. Losses already incurred cannot be recovered by betting more.
Help Is Always Available — If you feel that gambling is causing you stress, financial difficulty, or affecting your relationships, contact our support team immediately at [email protected]. We will respond within hours, not days.
Six Tools to Keep You in Control
Every 7c99 player has instant access to these safeguards — free of charge, activated within minutes, no questions asked.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your 7c99 account. Once your chosen limit is reached, no further deposits can be made until the period resets. Limits take effect immediately when reduced, and require a 24-hour cooling period when increased — protecting you from impulsive decisions.
Loss Limits
Define a maximum amount you are comfortable losing within a set time period. When your net loss reaches the threshold you have set, your account will be automatically restricted from further wagering for the remainder of that period. This tool is particularly useful for players who want a hard financial safety net beyond just deposit control.
Wager Limits
Place an upper boundary on the total stake size per individual bet or spin. Wager limits are especially effective for fast-paced games like slots and live casino, where individual bet sizes can accumulate quickly without the player fully registering the cumulative spend. Set a per-bet cap that aligns with your entertainment budget.
Session Time Limits
Set a maximum duration for each gaming session. When your session limit is reached, you will receive a clear on-screen notification and the option to either log out or confirm that you wish to continue with full awareness. This tool combats the "time distortion" effect that can occur during extended play, keeping you aware of how long you have been active.
Cool-Off / Time-Out
Take a structured break from gaming for a defined period — 24 hours, 48 hours, 7 days, or 30 days — without permanently closing your account. During a cool-off period, you will not be able to log in or place bets. All bonuses and promotional offers are paused. A cool-off is a powerful, low-commitment first step if you feel you need distance from the platform.
Self-Exclusion
Permanently or semi-permanently exclude yourself from the 7c99 platform. Choose a fixed exclusion period of 6 months, 1 year, 3 years, or 5 years, or opt for permanent exclusion with no end date. During any self-exclusion period, your account will be fully locked, all marketing will cease, and re-registration attempts will be declined. See full details below.
Setting Up Your Limits in 4 Steps
All responsible gaming tools on 7c99 can be configured directly from your account dashboard. There are no fees, no waiting periods for activation (only for increases), and no need to contact support unless you prefer to do so. Here is how to get started:
Prefer to Talk to Someone?
Our support team is available 24/7 and can activate any responsible gaming tool on your behalf. Simply contact us at [email protected] and an agent will assist you promptly — in English or Bengali, whichever you prefer.
All requests are handled with complete confidentiality. You will never be pressured or discouraged from using these tools.
Log In to Your 7c99 Account
Visit 7c99.io and log in using your registered username and password. Ensure you are on a private device and a secure network — especially important if you are setting sensitive limits like self-exclusion.
Navigate to "Responsible Gaming" in Account Settings
Once logged in, click on your account profile icon in the top navigation, then select "Account Settings". Find the "Responsible Gaming" section in the left-hand menu — all available protection tools are listed there.
Choose Your Tool and Set Your Parameters
Select the tool you wish to activate — for example, "Daily Deposit Limit". Enter your chosen value (e.g., ৳5,000 per day) or select a time period for a cool-off or self-exclusion. Review the details carefully before confirming.
Confirm and Receive Your Confirmation Email
Submit your request. Limits take effect immediately for reductions and cool-offs. Self-exclusion is also effective immediately. You will receive a confirmation email to your registered address within minutes. Save this for your records.
Available Limit Types at a Glance
A quick-reference overview of every limit type, the period it covers, activation time, and reduction/increase rules.
| Limit Type | Period Options | Activation Time | Increase Delay | Status |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediate (for reductions) | 24 hours | Available |
| Loss Limit | Daily / Weekly / Monthly | Immediate (for reductions) | 24 hours | Available |
| Wager / Stake Limit | Per bet (all game types) | Immediate | 24 hours | Available |
| Session Time Limit | Per session (30 min – 8 hrs) | Immediate (next session) | 24 hours | Available |
| Cool-Off / Time-Out | 24 hrs / 48 hrs / 7 days / 30 days | Immediate | Cannot shorten | Available |
| Self-Exclusion (Fixed) | 6 months / 1 yr / 3 yrs / 5 yrs | Immediate | Cannot shorten | Available |
| Self-Exclusion (Permanent) | Indefinite — no end date | Immediate | Irreversible | Available |
Important: Any request to reduce a limit or activate a cool-off or self-exclusion takes effect immediately with no delay. Requests to increase a limit are subject to a minimum 24-hour cooling period before the higher limit comes into force. This asymmetry is by design — it protects players from making impulsive decisions in the heat of a session.
Everything You Need to Know About Self-Exclusion
Self-exclusion is the most powerful tool in our responsible gaming programme. Here is a full overview of what it means, what it covers, and how to request it.
What Self-Exclusion Means at 7c99
When you self-exclude from 7c99, your account is immediately and completely locked. You will be unable to log in, place bets, make deposits, or access any gaming feature for the entire duration of your chosen exclusion period. This is not a soft restriction — it is a hard account lock enforced at the system level.
The following actions are automatically triggered the moment self-exclusion is confirmed:
- Your account is locked and all active sessions are terminated immediately.
- All pending bonuses, free bets, and promotional credits are forfeited and removed from your account.
- All marketing communications — including email promotions, SMS offers, and push notifications — are halted permanently for the duration of the exclusion.
- Any remaining account balance will be returned to you via your last used withdrawal method (bKash, Nagad, Rocket, Upay, or bank transfer) within 5 business days.
- Any attempt to re-register under a new account during the exclusion period will be identified through our KYC verification process and declined.
- Your self-exclusion record is retained in our system even after the exclusion period ends, to support any future responsible gaming decisions you make.
To request self-exclusion, log in to your account and navigate to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly at [email protected]. Your request will be processed immediately, 24 hours a day.
Permanent Exclusion Cannot Be Reversed. If you choose the permanent self-exclusion option, your account will be closed indefinitely with no option to reopen it. We strongly recommend choosing a fixed-term exclusion first if you are unsure. However, if you are confident that you wish to permanently end your relationship with online gambling, 7c99 will honour and enforce that decision without question.
Is Gambling Becoming a Problem?
Problem gambling can affect anyone, regardless of income, education, or background. The signs can develop gradually and are often difficult to recognise from within. Below are the most common indicators that gambling may be transitioning from entertainment to a concern — for yourself or someone you know.
- Spending more than you planned — consistently exceeding your intended gambling budget in a single session or week.
- Gambling to escape problems — using betting as a way to avoid stress, anxiety, depression, or relationship difficulties.
- Lying about gambling — hiding how much time or money you spend on gambling from family members or close friends.
- Chasing losses — placing larger bets to try to recover money you have already lost in a previous session.
- Neglecting responsibilities — missing work, study, family commitments, or social obligations due to time spent gambling.
- Financial stress caused by gambling — borrowing money, using savings earmarked for essentials, or going into debt to fund gambling activity.
Responsible Gaming: Your Questions Answered
The 7c99 Responsible Gaming Checklist
Before every gaming session, run through this checklist. If you can honestly tick every item, you are in the right headspace to play.
Before You Play
- I have decided in advance exactly how much money I am willing to spend today — and I am comfortable losing that amount entirely.
- I have set a session time limit and I will stop when that time is up, whether I am winning or losing.
- I am playing for entertainment, not because I need to win money to cover bills or debts.
- I am in a calm, clear-headed state — I am not feeling stressed, anxious, or upset.
- I have not been drinking alcohol or using substances that could impair my judgment.
Stop Immediately If...
- You have reached your pre-set spending limit, regardless of how the session has gone so far.
- You find yourself thinking "just one more bet" to recover what you have lost — this is chasing losses.
- You are feeling frustrated, angry, or desperate — emotions are the enemy of sound gambling decisions.
- You have been playing for longer than your pre-set session limit — take a break and come back another day.
- You are borrowing money, using bill money, or dipping into savings to continue playing.
Support Resources for Players in Bangladesh
If you or someone you know needs help with a gambling problem, these resources and our own support channels are available around the clock.
7c99 Support Team
Our dedicated responsible gaming support agents are available 24/7 via live chat and email. Contact us at [email protected] for immediate assistance activating any protection tool, requesting self-exclusion, or simply talking through your concerns. All conversations are strictly confidential.
Gamblers Anonymous
Gamblers Anonymous is a fellowship of individuals who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling problem. Their 12-step programme has helped millions of people worldwide. International meetings and resources are accessible online and available to players in Bangladesh.
Mental Health Professionals
If gambling is causing significant distress, anxiety, or depression, speaking with a licensed mental health professional is a highly effective step. In Bangladesh, mental health services are available through the National Institute of Mental Health (NIMH) in Dhaka and through private counsellors across Chittagong, Sylhet, Khulna, and other major cities.
Talk to Trusted Family or Friends
Sometimes the most powerful first step is talking openly with someone you trust — a family member, a close friend, or a religious or community leader. Admitting that gambling has become a concern takes courage, and the people around you are often better placed to provide immediate, practical support than any online resource.
Financial Counselling
If gambling has caused financial difficulties, speaking to a financial counsellor can help you understand your options for managing debt and rebuilding your finances. Banks in Bangladesh including BRAC Bank, Dutch-Bangla Bank, and City Bank have customer welfare teams that can discuss debt restructuring and support options in complete confidence.
Self-Help Tools & Reading
A growing body of evidence-based self-help literature on problem gambling is available online and in libraries. Cognitive behavioural therapy (CBT) workbooks and structured self-exclusion frameworks have proven highly effective for individuals who prefer to work through their challenges independently before engaging with formal support services.
Direct Contact: For any responsible gaming matter at 7c99, email us at [email protected]. Include "Responsible Gaming" in your subject line. Our team will prioritise your message and respond within 2 hours. All responsible gaming requests — self-exclusion, limit setting, account cooling-off, or simply asking for guidance — are handled with the highest level of confidentiality and without judgment.
Enjoy Gaming the Right Way
Now that you know how to stay in control, explore everything 7c99 has to offer — cricket betting on BPL and T20 World Cup, live slots, fishing games, and a full live casino. All for adults aged 21 and above. Play within your means. Play for fun.
Gambling is entertainment, not a source of income. 21+ only. Play responsibly.