7c99 Terms & Conditions

1 Acceptance of Terms

By accessing, registering on, or using any part of the 7c99 platform — including but not limited to the website located at 7c99.io, any mobile-optimised version thereof, and all games, sportsbook markets, account features, and promotional content made available through those channels — you unconditionally accept these Terms & Conditions in their entirety. This acceptance is legally binding and constitutes a formal agreement between you and 7c99.

These Terms & Conditions apply to all forms of activity conducted on the 7c99 platform, including account registration, identity verification, deposits, withdrawals, sports betting, live casino play, slot gaming, crash game participation, and any communication with 7c99 customer support agents. No waiver of any term by 7c99 at any given time shall constitute a permanent waiver of that term, nor shall it affect 7c99's right to enforce that term in any future instance.

7c99 reserves the right to update, revise, or replace these Terms & Conditions at any time and at its sole discretion. When material changes are made, the updated version will be published on the platform with a revised effective date. Your continued use of 7c99 following the publication of any such changes shall constitute your acceptance of the revised terms. It is your responsibility to review these Terms & Conditions periodically.

2 Eligibility and Age Restriction

7c99 services are available exclusively to individuals who meet all of the following eligibility criteria at the time of registration and at all subsequent times during which they hold an active account:

• You must be at least 21 years of age. 7c99 enforces a strict 21+ age restriction across all services and all markets, including Bangladesh. Any individual under the age of 21 is strictly prohibited from registering an account, making a deposit, placing a wager, or participating in any game or promotion on the 7c99 platform.
• You must be a natural person (not a corporation, partnership, trust, or other legal entity) acting on your own behalf and for your own account.
• You must not be a resident of, or accessing the platform from, any jurisdiction in which online gambling is explicitly prohibited by applicable law. It is your sole responsibility to determine whether accessing 7c99 is lawful in your jurisdiction before doing so.
• You must not be an employee, director, officer, contractor, or immediate family member of an employee of 7c99 or any of its affiliated companies, game providers, or software partners.
• You must not have been previously excluded, suspended, or banned from the 7c99 platform for any reason, including but not limited to fraud, abuse of bonuses, or violation of these Terms & Conditions.

3 Account Registration

Each individual player is permitted to hold one (1) account only on the 7c99 platform. The creation of duplicate, secondary, or multiple accounts by the same individual — whether using different names, email addresses, mobile numbers, payment methods, or device identities — is strictly prohibited and constitutes grounds for immediate and permanent account closure, along with forfeiture of any balance and pending winnings.

When registering an account on 7c99, you agree to provide accurate, complete, and truthful information in all fields, including your full legal name, date of birth, residential address, email address, and mobile number. You further agree to keep this information current and to notify 7c99 promptly of any material changes by contacting support at [email protected].

You are solely responsible for maintaining the confidentiality and security of your account login credentials, including your username and password. You must not share your credentials with any third party under any circumstances. 7c99 will not be liable for any loss or damage arising from your failure to maintain adequate security over your account. If you suspect that your account has been accessed without your authorisation, you must notify 7c99 support immediately.

4 Deposits and Withdrawals

7c99 supports a range of payment methods specifically selected to serve players across Bangladesh conveniently and efficiently. Accepted deposit and withdrawal methods currently include bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. 7c99 reserves the right to add, modify, or remove available payment methods at any time without prior notice.

The minimum deposit amount is ৳200. Minimum withdrawal amounts vary by payment method and will be displayed at the time of the withdrawal request in your account cashier. All transactions are denominated in Bangladeshi Taka (BDT) unless otherwise stated.

• Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your 7c99 account within 60 seconds of confirmed payment. 7c99 does not apply any fees to standard deposits, though your payment provider may apply their own transaction charges.
• Withdrawal requests are processed by 7c99 within one (1) business day subject to completed identity verification and the absence of any pending bonus wagering requirements. Delivery to your mobile wallet or bank account depends on the processing times of the respective payment provider.
• 7c99 reserves the right to conduct enhanced due diligence on any withdrawal request and to request supporting documentation before releasing funds. This is a standard anti-money-laundering measure and does not imply any finding of wrongdoing against the account holder.
• Funds deposited to your 7c99 account must be used for gaming activity. 7c99 reserves the right to reject or reverse any deposit that is made without genuine gaming intent, or any deposit where the source of funds cannot be satisfactorily established.

5 Bonuses and Promotions

7c99 offers a range of bonuses and promotional offers to both new and existing players, including but not limited to welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as the BPL, IPL, Eid, Pohela Boishakh, and Victory Day. All bonuses are subject to the specific terms and conditions stated at the time the bonus is offered, which are incorporated by reference into these Terms & Conditions.

Unless the specific bonus terms state otherwise, the following general bonus conditions apply across all 7c99 promotional offers:

• Bonus funds must be wagered a minimum number of times (the "wagering requirement") before they or any winnings derived from them may be withdrawn. The applicable wagering requirement is stated in the individual promotion's terms.
• Bonuses are for personal use only and may not be transferred, sold, or exchanged between players.
• 7c99 reserves the right to withdraw any bonus offer, cancel any credited bonus, and void any winnings generated from a bonus, if it has reasonable grounds to believe that a player is abusing or circumventing the bonus system. Bonus abuse includes, but is not limited to, placing opposing bets to guarantee a risk-free outcome, creating multiple accounts to claim a bonus more than once, or coordinating with other players to exploit promotional mechanics.
• Only one bonus may be active on your account at any given time unless the specific promotion explicitly permits otherwise.
• 7c99 reserves the right to amend, suspend, or cancel any promotion at any time without prior notice. Such changes will not affect bonuses already credited to a player's account prior to the announcement of the change.

6 Betting and Gaming Rules

All sports betting activity on 7c99 — including cricket betting markets covering the BPL, IPL, T20 World Cup, ICC Champions Trophy, and Bangladesh Tigers fixtures — is subject to the sports betting rules published in the 7c99 sportsbook. All casino game activity is subject to the individual game rules published by the respective game provider (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others).

In the event of any discrepancy between the rules displayed within a specific game or betting market and these Terms & Conditions, the specific game or market rules shall prevail for matters specific to that game or market. These Terms & Conditions shall prevail for all platform-level matters including account management, payments, and conduct.

• 7c99 reserves the right to void any bet or wager placed on an event or game where a technical error, data feed failure, or manifest pricing error has occurred. Players will be notified and stakes returned in the event of a void.
• 7c99 operates on a real-money basis only. No play-money or demo-mode wagering results in real-money winnings.
• Minimum and maximum bet limits apply across all games and betting markets and are displayed within each respective game or market interface. 7c99 reserves the right to modify stake limits at any time.
• Where a game is disconnected mid-round due to a technical failure on the part of 7c99's systems, the outcome will be determined in accordance with the relevant game provider's disconnection policy. 7c99 will not be liable for losses attributable to network failures on the player's side.

7 Responsible Gaming

7c99 is committed to promoting responsible gambling among all players. We recognise that for a small number of individuals, gambling can cause harm. It is 7c99's policy to provide every player with the tools they need to manage their gaming activity safely and responsibly.

The following responsible gaming tools are available to all 7c99 players at any time by contacting support at [email protected] or through the account settings dashboard:

• Deposit Limits: Players may set daily, weekly, or monthly deposit ceilings. Once a limit is set, it cannot be raised until a mandatory cooling-off period has elapsed.
• Cooling-Off Periods: Players may request a temporary suspension of their account for any period from 24 hours to 30 days. During a cooling-off period, the account cannot be used for any betting or gaming activity.
• Self-Exclusion: Players may request permanent or long-term self-exclusion from the 7c99 platform at any time. Self-exclusion takes effect immediately upon request and will not be reversed at the player's request during the agreed exclusion period.
• Reality Checks: Players may configure session time reminders to help them stay aware of the time spent gaming during any single session.

8 Prohibited Conduct

The following actions are strictly prohibited on the 7c99 platform. Any player found to have engaged in prohibited conduct will have their account immediately suspended or permanently closed, all balances and pending winnings will be voided, and 7c99 reserves the right to pursue legal remedies where applicable:

• Providing false, inaccurate, or misleading information during registration, verification, or at any other point of interaction with 7c99.
• Using the platform if you are under the age of 21.
• Registering or operating more than one account on the 7c99 platform, whether in your own name or through the use of another person's identity.
• Engaging in any form of fraud, money laundering, or the processing of proceeds of criminal activity through the 7c99 cashier.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage in any game or betting market. Any winnings derived from exploitation of a technical error are void and will not be paid.
• Using automated tools, bots, scripts, or artificial intelligence software to interact with games or the sportsbook in a manner not available to human players.
• Colluding with other players to fix outcomes, share hole cards in poker, or manipulate any multiplayer game.
• Harassing, threatening, or abusing 7c99 support staff or other players through any communication channel.
• Attempting to gain unauthorised access to another player's account, 7c99 server infrastructure, or any data not intended for your personal access.

9 Intellectual Property

All content published on the 7c99 platform — including but not limited to the 7c99 brand name, logo, website design, graphics, text, game interfaces, promotional materials, and all software underlying the platform — is the exclusive intellectual property of 7c99 or its licensed suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 7c99 platform solely for your personal, non-commercial gaming purposes. This licence does not include the right to copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from the platform without the prior written consent of 7c99.

Game content made available through third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of those respective providers and is licensed to 7c99 for display on the platform. Any unauthorised reproduction of third-party game content is prohibited and may constitute independent infringement of the respective provider's rights.

10 Limitation of Liability

To the maximum extent permitted by applicable law, 7c99's total liability to any player arising out of or in connection with the player's use of the platform shall not exceed the total amount deposited by that player to their 7c99 account in the 30 days immediately preceding the event giving rise to the liability claim.

7c99 shall not be liable — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — for any indirect, incidental, special, consequential, or punitive loss or damage, including but not limited to loss of profits, loss of data, loss of goodwill, or loss of business opportunity, even if 7c99 has been advised of the possibility of such losses.

7c99 does not guarantee uninterrupted, error-free, or secure access to the platform. Scheduled and unscheduled maintenance windows, third-party service disruptions, internet connectivity issues, and force majeure events may cause temporary unavailability of the platform. 7c99 will not be liable for any loss arising from such unavailability.

11 Privacy and Data

7c99 collects, processes, and stores personal data in accordance with its Privacy Policy, which is published at 7c99.io/privacy-policy and forms an integral part of these Terms & Conditions. By accepting these terms, you also confirm your acceptance of the Privacy Policy.

7c99 collects personal data including but not limited to name, date of birth, address, email address, mobile number, payment method details, and gaming activity records. This data is used for the purposes of account management, identity verification, fraud prevention, regulatory compliance, personalisation of the gaming experience, and communication of relevant promotional offers.

7c99 employs 256-bit SSL encryption across all pages and data transmissions on the platform to protect your personal and financial data from unauthorised interception. 7c99 will never sell your personal data to third parties for marketing purposes without your explicit consent.

12 Amendments to Terms

7c99 reserves the right to amend, supplement, or replace these Terms & Conditions at any time. Amendments will take effect immediately upon publication of the revised version on the platform, unless a later effective date is specified. 7c99 will endeavour to provide reasonable notice of material changes via a notification on the platform or by email to the address registered on your account.

If you do not agree to any amended Terms & Conditions, your sole remedy is to close your account and withdraw your remaining balance before the effective date of the change. Your continued use of the 7c99 platform following any amendment constitutes your unconditional acceptance of the revised terms.

13 Termination of Accounts

7c99 reserves the right to suspend or permanently close any player account at any time and without prior notice where:

• 7c99 has reasonable grounds to suspect a breach of these Terms & Conditions.
• The account holder has been found to have engaged in prohibited conduct as described in Section 8.
• The account is found to belong to a person under the age of 21.
• The account holder has provided false or misleading information at any point.
• 7c99 is required to do so by a competent legal or regulatory authority.
• 7c99 determines that continued operation of the account poses a financial, reputational, legal, or regulatory risk to the platform.

Upon account closure due to a breach of these terms, 7c99 reserves the right to withhold and void any balance, pending withdrawals, and bonus funds held in the account. Where an account is closed at the player's own request without any breach of these terms, any remaining real-money balance will be returned to the player via their registered payment method, subject to satisfactory identity verification.

14 Governing Law

These Terms & Conditions shall be governed by and construed in accordance with applicable laws. Any dispute arising out of or in connection with these Terms & Conditions or your use of the 7c99 platform that cannot be resolved through direct negotiation or the 7c99 complaints procedure shall be subject to binding arbitration conducted in English under internationally recognised arbitration rules.

Nothing in this clause shall prevent 7c99 from seeking injunctive or other equitable relief in any competent court in relation to any actual or threatened breach of these terms.

15 Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the 7c99 platform, please contact our support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, including public holidays
• Languages Supported: English and Bengali
• Average First Response Time: Under 5 minutes via live chat during peak hours

7c99 is committed to resolving all player concerns fairly, promptly, and transparently. If your initial query is not resolved to your satisfaction, you may escalate your complaint by emailing [email protected] with the subject line "Formal Complaint" and a member of the senior resolutions team will review your case within two (2) business days.